Client Services

Our expert team is here to help.

Professional Data Services

Professional Data Services provides an additional level of support. You bring the expert knowledge of your company’s strategy, we’ll bring the analytics team. Download the info sheet.

Professional Data Services

Get the most out of RJMetrics with a Professional Services analysis plan, custom reports, and more.

Data Science

Leveraging the Magento Analytics Import API in conjunction with open source programming languages like R and Python, the Professional Services team can help you tackle your toughest analytical challenges.

Migration Services

Receive assistance migrating to a new database schema, server, or reporting.

Enrichment Services

Effortlessly augment your customer understanding with data from sources like Experian, Tower Data, and Datafinder.

Custom Engagement

Work with the Professional Services team to customize offerings based on your specific needs.

“Great people, always responsive and helpful. Amazingly consultative.”
Elan Levin, Manager, eCommerce Conversion

Other Services

In addition to included technical support, our Customer Success Team offers various services that may or may not be included in your subscription, depending on your current contract terms. If you are interested in learning more about how these services differ from Professional Services, please get in touch!

Account Management Services

RJMetrics Account Managers are your front-line partners in getting maximum value from RJMetrics. Our clients rely on our Account Team to support them with:

  • Training on new product features
  • Expanding the use of RJMetrics throughout their organization
  • Sharing best practices on maintaining an optimized, healthy account

Data Warehouse Services

Data Warehouse Services makes sure that your data is arriving into your data warehouse in a format that enables easy analysis and actionable insights.

Our clients use Data Warehouse Services for help with:

  • Designing database structures optimized for analysis
  • Migrating queries or reporting from external sources to a single data warehouse
  • Translating spreadsheets into automatically updating RJMetrics charts and dashboards

Data Analysis Services

Data Analysis Services helps to empower you and your team to create and design actionable analyses in RJMetrics. If you're looking for us to do the heavy lifting, see "Professional Data Services" above.

Examples of how our clients use Data Analysis Services include:

  • Calculating the ROI for marketing campaigns
  • Managing current inventory on-hand and inventory turnover
  • Determining which products drive repeat orders
“RJMetrics helped us calculate churn rate and identify which courses churned users took last, empowering us with knowledge to improve these courses.”
Javier Calvo, Data Scientist

Have questions? Get in touch.

More resources

Blog posts

Read about the problems our team is currently tackling.

Webinars

Veiw the archives, or register for an upcoming analytics webinars.

Ask an Analyst

Short videos explaining advanced analyses.